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A Primary Trust for Primary Schools

Lumen Learning Trust

The Echelford Primary School

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    Concerns & Complaints

    Whilst we hope that the seven years your child spends with us are productive and happy, we understand that as in any partnership or relationship, sometimes things happen which give rise to some concern.

    The best person to make contact with in the first instance is your child's class teacher.  As they are working with the children all day every day, they are best-placed to take the necessary action that will alleviate the issue or concern quickly and without causing further upset.  

    Should the concern remain then there are a number of other team members you can meet with to discuss the issue and identify a way forward starting with your child's Year Group Leader and moving onto their Phase Leader (all the relevant names are on the Who's Who section of the website).  If the matter is still a concern you are welcome to ask for an appointment with the Headteacher or Deputy.

    If, following a meeting with the Headteacher and the subsequent investigation and action she has taken, you feel the issue remains unresolved then the next person to make contact with is Mrs. Mary Ellen McCarthy, our Executive Principal, who has overall responsibilty for the schools in the Lumen Learning Trust.  Mrs. McCarthy, together with our Chair of Directors, Ray Vango, will investigate the matter and respond to you within 10 working days.  

    If Mrs. McCarthy's response is unacceptable the next stage of the complaints procedure may be followed.  Please see policy for full details.

    As a school we understand that each child is an individual and consequently any concerns that may arise will be treated individually.  Regardless of how similar a concern might appear to be, the teachers and leadership team will nevertheless work with parents and carers on a separate basis as the solution for each child is likely to be slightly different.  This approach also supports a context of open and honest communication underpinned by the usual expectations of confidentiality